Aegeon Pelagos was founded in 2010 in Crete by Anek Lines as its subsidiary company. Its vessels serve routes in the Aegean Sea connecting Crete (Chania, Heraklio) to the Cyclades (Mykonos, Santorini, Paros, Naxos and many more), the Dodecanese (Rhodes, Kos, and many more) and the Eastern Aegean Islands.
Its fleet consists of contemporary vessels that offer high standard facilities.
General Information
Aegeon Pelagos Central Office
ATHENS, PIRAEUS
ANEK PIRAEUS CENTRAL AGENCY
Piraeus, 24 Akti Kondili Str., Greece
Post Code: 18545
Phone: 0030 210 4197510
Fax: 0030 210 4114101
ANEK PIRAEUS PORT KIOSK
Piraeus, Inside Gate E3 of Piraeus port, Greece
Phone: 0030 210 4197510
Fax: 0030 210 4114101
ATHENS, LAVRIO
VASILIS PATSAVOURAS
Lavrio, New Port 19, Greece
Post Code: 19500
Phone: 0030 2292069380
Fax: 0030 2292060320
AMORGOS, AEGIALI
NAFTILOS-EL. VEKRIS
Amorgos, Port of Aegiali, Greece
Post Code: 84008
Phone: 0030 22850 73032
Fax: 0030 22850 73231
AMORGOS, KATAPOLA
THEOLOGITOU ZOI
Katapola, Katapola, Amorgos , Greece
Post Code: 84008
Phone: 0030 22850 71256
Fax: 0030 22850 74119
ANAFI
ANAFI TRAVEL - ROUSSOU TRAVEL
Anafi, Anafi port, Greece
Post Code: 84009
Phone: 0030 22860 61408
Fax: 0030 22860 61300
ANDROS
ANNA STYLIANOU-PORTO ANDROS
Andros, Gavrio, Greece
Post Code: 84500
Phone: 0030 22820 71542
Fax: 0030 22820 29277
CHALKI
CHALKI TOURS
Chalki, Chalki, Greece
Post Code: 85110
Phone: 0030 22460 45281
Fax: 0030 22460 45219
CHIOS, PORT
TRIAINA SHIPPING AGENCIES
Chios, 10 Neorion Str., Greece
Post Code: 82100
Phone: 0030 22710 29292
Fax: 0030 22710 22810
CORFU
MANCAN TRAVEL
Corfu, 6, Ethn. Antistaseos Str., New Port, Greece
Post Code: 49100
Phone: 0030 26610 24503-4
Fax: 0030 26610 36935
CRETE, CHANIA
ANEK CHANIA CENTRAL AGENCY
Chania, Sof. Venizelos square, Greece
Post Code: 73134
Phone: 0030 28210 27500
Fax: 0030 28210 27505
ANEK SOUDA AGENCY
Souda-Chania, Ethnarchou Venizelou 55, Souda, Greece
Post Code: 73134
Phone: 0030 28210 80050
Fax: 0030 28210 80051
CRETE, HERAKLION
ANEK HERAKLION CENTRAL AGENCY
Heraklio, 11 Dimokratias Ave., Greece
Post Code: 71306
Phone: 0030 281022 2481-2
Fax: 0030 2810 346379
ANEK HERAKLION PORT KIOSK
Heraklio, Inside the Passengers Hall on Heraklion port, Greece
Post Code: 71306
Phone: 0030 281022 2481-2
Fax: 0030 2810 346379
CRETE, SITIA
SITIAN HOLIDAYS
Sitia, 83 V. Kornarou Str., Greece
Post Code: 72300
Phone: 0030 28430 28555
Fax: 0030 28430 22492
SITIAN HOLIDAYS - Port Kiosk
Sitia, On the port of Sitia, Greece
Post Code: 72300
Phone: 0030 28430 28555
Fax: 0030 28430 22492
DONOUSSA
SIGALAS TRAVEL
Donoussa, Port of Donoussa, Greece
Post Code: 84300
Phone: 0030 22850 51570
Fax: 0030 22850 51607
FOLEGANDROS
DIAPLOUS TRAVEL
Folegandros, Punta Square, Folegandros, Greece
Post Code: 84011
Phone: 0030 22860 41158
Fax: 0030 22860 41159
IGOUMENITSA
ANEK IGOUMENITSA PORT KIOSK
Igoumenitsa, Inside the New Terminal Station on Igoumenitsa port, Greece
Phone: 0030 26650 25934
Fax: 0030 26650 28705
IKARIA, EVDILOS
ROUSTAS TRAVEL
Ikaria, Evdilos Ikaria, Greece
Post Code: 83300
Phone: 0030 22750 22441
Fax: 0030 22750 32923
IOS
ACTEON TRAVEL
Ios, Port of Ios, Greece
Post Code: 84001
Phone: 0030 22860 91343
Fax: 0030 22860 91088
IRAKLIA
GAVALAS EVANGELOS
Iraklia, Port of Iraklia, Greece
Post Code: 84300
Phone: 0030 22850 71539
Fax: 0030 22850 71561
KALYMNOS
KOUREMETI SOFIA
Kalymnos, Papamihail Sqr, Agios Nikolaos, Greece
Post Code: 85200
Phone: 0030 22430 23700
Fax: 0030 22430 28651
KARPATHOS, DIAFANI
ORFANOS TRAVEL
Karpathos, Diafani, Greece
Post Code: 85700
Phone: 0030 22450 51410
Fax: 0030 22450 51316
KARPATHOS, PORT
POSSI TRAVEL - HOLIDAYS
Karpathos, Konaki, Greece
Post Code: 85700
Phone: 0030 22450 23342
Fax: 0030 22450 23342
KASOS
KASSOS MARITIME & TOURIST AGENCY
Kasos, Kasos, Greece
Post Code: 85800
Phone: 0030 22450 41323
Fax: 0030 22450 41036
KEA
MELTEMI MARITIME AGENCY
Korissia, Korissia, Greece
Post Code: 84002
Phone: 0030 22880 21920-1
Fax: 0030 22880 21432
MOUZAKI AIKATERINI
Kea, Kea port, Greece
Post Code: 84002
Phone: 0030 22880 21920
Fax: 0030 22880 21920
KIMOLOS
KIMOLOS TRAVEL
Kimolos, Kimolos, Greece
Post Code: 84004
Phone: 0030 22870 51219
Fax: 0030 22870 51305
KOS, PORT
EXAS TRAVEL SERVICE
Kos, 10, Vas. Georgiou str, Kos 853 00, Greece
Post Code: 85300
Phone: 0030 22420 29900
Fax: 0030 22420 24864
EXAS TRAVEL SERVICE - PORT KIOSK
KOS, Kos Port, Kos 853 00, Greece
Post Code: 85300
Phone: 0030 22420 49470
Fax: 0030 22420 24864
KOUFONISIA
PRASINOS TRAVEL
Koufonissi, Koufonissi, Greece
Post Code: 84300
Phone: 0030 22850 71438
Fax: 0030 22850 74249
KYTHNOS
GONIDAKIS ANTONIOS
Kythnos, Merihas, Greece
Post Code: 84006
Phone: 0030 22810 32345
Fax: 0030 22810 32245
LEROS
LEROS TRAVEL
Leros, Lakki, Greece
Post Code: 85400
Phone: 0030 22470 24000
Fax: 0030 22470 28023
LIMNOS
PRAVLIS TRAVEL
Limnos, Port of Myrina, Parissidos Street 5, Greece
Post Code: 81400
Phone: 0030 22540 24617
Fax: 0030 22540 24446
MILOS
MILOS TRAVEL
Milos, Adamas Port, Greece
Post Code: 84801
Phone: 0030 22870 22000
Fax: 0030 22870 22688
PATMOS
ASTORIA TRAVEL
Patmos, Skala, Greece
Post Code: 85500
Phone: 0030 22470 31205
Fax: .
PATRA
ANEK PATRA PORT KIOSK
Patra, New Terminal Station, South Patras Port , Greece
Post Code: 26100
Phone: 0030 2610 343655
Fax: 0030 2610 365533
EUROLINE
Patras, Akti Dimaion 55, Greece
Post Code: 26333
Phone: 0030 2610 365533
Fax: 0030 2610 342672
RHODES
RODOS FERRIES SERVICES/SKEVOS TRAVEL
Rodos, 111, Amerikis Str., Greece
Post Code: 85100
Phone: 0030 22410 22461
Fax: 0030 22410 22354
RODOS FERRIES SERVICES/SKEVOS TRAVEL - PORT OFFICE
Rodos, Akantia port, Greece
Post Code: 85100
Phone: 0030 22410 22461
Fax: 0030 22410 22354
SAMOS, KARLOVASSI
DIAKOGEORGIOU DIMITRIOS
Karlovasi, Port of Karlovasi, Greece
Post Code: 83200
Phone: 0030 22730 38031
Fax: 0030 22730 33695
SAMOS, VATHI
BY SHIP TRAVEL
Samos, Themistokli Sofouli 5, Vathy, Greece
Post Code: 83100
Phone: 0030 22730 22118
Fax: 0030 22730 80447
SANTORINI (THIRA)
PELICAN TRAVEL
Santorini, Main square of Fira, Greece
Post Code: 84700
Phone: 0030 22860 22220
Fax: 0030 22860 22570
PELICAN TRAVEL - HELLENIC SEAWAYS PORT KIOSK
Santorini, Port of Athinios (opposite of the ferry\'s departure point), Greece
Post Code: 84700
Phone: 0030 22860 22220
Fax: 0030 22860 22570
SCHINOUSSA
CENTRAL TRAVEL AGENCY
Shinoussa, Shinoussa, Greece
Post Code: 84300
Phone: 0030 22850 71175
Fax: 0030 22850 71176
SIKINOS
KOUNTOURIS TRAVEL
Sikinos, Alopronoia, on the port of Sikinos , Greece
Post Code: 84010
Phone: 0030 22860 51232
Fax: 0030 22860 51168
SYMI, PORT
SYMI TOURS TOURIST AND TRAVEL AGENCY
Symi, Ypolohagou Menikidi, Paralia, Greece
Post Code: 85600
Phone: 0030 22460 71307
Fax: 0030 22460 70011
SYROS
VASSILIKOS
Syros, 10, Akti S. Papagou Str, Greece
Post Code: 84100
Phone: 0030 22810 84444
Fax: 0030 22810 86523
TINOS
MALLIARIS TRAVEL
Tinos, Pantanassis Square, Greece
Post Code: 84200
Phone: 0030 22830 24241
Fax: 0030 22830 24243
ITALY, ANCONA
ANEK ANCONA CENTRAL AGENCY
Ancona, Via XXIX Settembre 2/o / Piazza della Repubblica N.1, Italy
Post Code: 60122
Phone: 0039 07120 72346
Fax: 0039 07120 77904
ANEK ANCONA PORT AGENCY
Ancona, Nuova Stazione Marittima di Ancona, Via Einaudi 1, box no.4, Italy
Phone: 0039 07120 72275
Fax: 0039 07120 76387
ITALY, VENICE
ANEK VENICE CENTRAL OFFICE
Fusina, Venice, Fusina Ferry Terminal, Via dell Elettronica, Italy
Post Code: 30176
Phone: 0039 04152 86522
Fax: 0039 04124 19247
Policy of the company
Cancellation Policy
Tickets may be cancelled or changed by the travel agency that issued them or at the competent port offices and head ticket offices of AEGEON PELAGOS.
High Season (16/12/22-08/01/23, 24/02/23, 27/02/23, 07/04/23-23/04/23, 01/06/23, 02/06/23, 05/06/23, 23/06/23-03/09/23):
- Up to 14 days before departure date: the tickets are 100% refundable or can be turned to open tickets.
- Up to 7 days before departure date: the tickets are 75% refundable or can be turned to open tickets.
- Up to 2 hours before departure: the tickets are 50% refundable or can be turned to open tickets.
- From 2 hours until the departure time: the tickets are 50% refundable and cannot be turned to open tickets.
- The company has no obligation to refund the tickets in case the cancellation is made during the last 2 hours before the departure or if passengers miss the trip.
For all other periods:
- Up to 1 hour before departure: the tickets are 100% refundable or can be turned to open tickets.
- From 1 hour until the departure time: the tickets are 50% refundable and cannot be turned to open tickets.
- The company has no obligation to refund the tickets in case the cancellations are made after the departure or if passengers miss the trip.
Passengers ticket conditions
Approved by the Hellenic Ministry of Mercantile Marine
The ticket is issued in the passengers name, is personal and non-transferable. It is valid only for the class and the trip for which it was issued.
The fare does not include catering.
Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, he/she is not entitled to a refund of the fare.
Children up to 4 years old travel free of charge and are not entitled to bed, while children over 4 and up to 10 years old pay a reduced fare and are entitled to bed.
The bearer of a full ticket is allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
In case of loss of the ticket, it will not be replaced nor the fare will be refunded. The shipping company is not responsible for any damage or loss of the passengers luggage that is under the personal care of him/her during the trip.
Jewelry, money and valuable objects may be delivered to the ships accounting office for safekeeping.
The shipping company will not be responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to force major.
It is forbidden to the passengers to carry explosives, inflammable, incendiary and dangerous in general materials.
The passengers are responsible for the observance of the Harbor, Sanitary and Custom regulations. The passengers should comply with the captains and the crew orders regarding the maintenance of order and the safety of the ship.
The passenger should address any complaint during the trip to the ships captain or first mate and after the arrival, to the shipping company or to the Harbor Authorities.
If for any reason the travel is cancelled due to the ships responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.
Vehicle transport receipt conditions
Approved by the Hellenic Ministry of Mercantile Marine
The drivers are obligated to load and unload their vehicle.
The vehicles should be at the waiting for shipment area one (1) hour before departure and in any case on the time prescribed by the Port Regulation in force.
The driver is not entitled to refund of the fare if he is not in time for sailing, while if he states before sailing his intention not to ship his vehicle, he is entitled to a refund of half of the fare.
In case of loss of vehicle transport receipt, the fare is not refunded.
The vehicles passengers have to get out of them before their shipment aboard.
The passengers should carry with them objects that they need during the travel. After sailing the entrance to the vehicle station is forbidden.
The transportation of explosives, incendiary and dangerous in general materials is forbidden. The priority order is determined by the Port Regulations of each Harbor Authorities, where the vehicles are shipped.
Videos
View our selection of videos of Aegeon Pelagos, presenting interior and exterior views of the fleet of Aegeon Pelagos.
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Offices
Aegeon Pelagos Central OfficeATHENS, PIRAEUSANEK PIRAEUS CENTRAL AGENCYPiraeus, 24 Akti Kondili Str., Greece
Post Code: 18545
Phone: 0030 210 4197510
Fax: 0030 210 4114101
ANEK PIRAEUS PORT KIOSKPiraeus, Inside Gate E3 of Piraeus port, Greece
Phone: 0030 210 4197510
Fax: 0030 210 4114101
ATHENS, LAVRIOVASILIS PATSAVOURASLavrio, New Port 19, Greece
Post Code: 19500
Phone: 0030 2292069380
Fax: 0030 2292060320
AMORGOS, AEGIALINAFTILOS-EL. VEKRISAmorgos, Port of Aegiali, Greece
Post Code: 84008
Phone: 0030 22850 73032
Fax: 0030 22850 73231
AMORGOS, KATAPOLATHEOLOGITOU ZOIKatapola, Katapola, Amorgos , Greece
Post Code: 84008
Phone: 0030 22850 71256
Fax: 0030 22850 74119
ANAFIANAFI TRAVEL - ROUSSOU TRAVELAnafi, Anafi port, Greece
Post Code: 84009
Phone: 0030 22860 61408
Fax: 0030 22860 61300
ANDROSANNA STYLIANOU-PORTO ANDROSAndros, Gavrio, Greece
Post Code: 84500
Phone: 0030 22820 71542
Fax: 0030 22820 29277
CHALKICHALKI TOURSChalki, Chalki, Greece
Post Code: 85110
Phone: 0030 22460 45281
Fax: 0030 22460 45219
CHIOS, PORTTRIAINA SHIPPING AGENCIESChios, 10 Neorion Str., Greece
Post Code: 82100
Phone: 0030 22710 29292
Fax: 0030 22710 22810
CORFUMANCAN TRAVELCorfu, 6, Ethn. Antistaseos Str., New Port, Greece
Post Code: 49100
Phone: 0030 26610 24503-4
Fax: 0030 26610 36935
CRETE, CHANIAANEK CHANIA CENTRAL AGENCYChania, Sof. Venizelos square, Greece
Post Code: 73134
Phone: 0030 28210 27500
Fax: 0030 28210 27505
ANEK SOUDA AGENCYSouda-Chania, Ethnarchou Venizelou 55, Souda, Greece
Post Code: 73134
Phone: 0030 28210 80050
Fax: 0030 28210 80051
CRETE, HERAKLIONANEK HERAKLION CENTRAL AGENCYHeraklio, 11 Dimokratias Ave., Greece
Post Code: 71306
Phone: 0030 281022 2481-2
Fax: 0030 2810 346379
ANEK HERAKLION PORT KIOSKHeraklio, Inside the Passengers Hall on Heraklion port, Greece
Post Code: 71306
Phone: 0030 281022 2481-2
Fax: 0030 2810 346379
CRETE, SITIASITIAN HOLIDAYSSitia, 83 V. Kornarou Str., Greece
Post Code: 72300
Phone: 0030 28430 28555
Fax: 0030 28430 22492
SITIAN HOLIDAYS - Port KioskSitia, On the port of Sitia, Greece
Post Code: 72300
Phone: 0030 28430 28555
Fax: 0030 28430 22492
DONOUSSASIGALAS TRAVELDonoussa, Port of Donoussa, Greece
Post Code: 84300
Phone: 0030 22850 51570
Fax: 0030 22850 51607
FOLEGANDROSDIAPLOUS TRAVELFolegandros, Punta Square, Folegandros, Greece
Post Code: 84011
Phone: 0030 22860 41158
Fax: 0030 22860 41159
IGOUMENITSAANEK IGOUMENITSA PORT KIOSKIgoumenitsa, Inside the New Terminal Station on Igoumenitsa port, Greece
Phone: 0030 26650 25934
Fax: 0030 26650 28705
IKARIA, EVDILOSROUSTAS TRAVELIkaria, Evdilos Ikaria, Greece
Post Code: 83300
Phone: 0030 22750 22441
Fax: 0030 22750 32923
IOSACTEON TRAVELIos, Port of Ios, Greece
Post Code: 84001
Phone: 0030 22860 91343
Fax: 0030 22860 91088
IRAKLIAGAVALAS EVANGELOSIraklia, Port of Iraklia, Greece
Post Code: 84300
Phone: 0030 22850 71539
Fax: 0030 22850 71561
KALYMNOSKOUREMETI SOFIAKalymnos, Papamihail Sqr, Agios Nikolaos, Greece
Post Code: 85200
Phone: 0030 22430 23700
Fax: 0030 22430 28651
KARPATHOS, DIAFANIORFANOS TRAVELKarpathos, Diafani, Greece
Post Code: 85700
Phone: 0030 22450 51410
Fax: 0030 22450 51316
KARPATHOS, PORTPOSSI TRAVEL - HOLIDAYSKarpathos, Konaki, Greece
Post Code: 85700
Phone: 0030 22450 23342
Fax: 0030 22450 23342
KASOSKASSOS MARITIME & TOURIST AGENCYKasos, Kasos, Greece
Post Code: 85800
Phone: 0030 22450 41323
Fax: 0030 22450 41036
KEAMELTEMI MARITIME AGENCYKorissia, Korissia, Greece
Post Code: 84002
Phone: 0030 22880 21920-1
Fax: 0030 22880 21432
MOUZAKI AIKATERINIKea, Kea port, Greece
Post Code: 84002
Phone: 0030 22880 21920
Fax: 0030 22880 21920
KIMOLOSKIMOLOS TRAVELKimolos, Kimolos, Greece
Post Code: 84004
Phone: 0030 22870 51219
Fax: 0030 22870 51305
KOS, PORTEXAS TRAVEL SERVICEKos, 10, Vas. Georgiou str, Kos 853 00, Greece
Post Code: 85300
Phone: 0030 22420 29900
Fax: 0030 22420 24864
EXAS TRAVEL SERVICE - PORT KIOSKKOS, Kos Port, Kos 853 00, Greece
Post Code: 85300
Phone: 0030 22420 49470
Fax: 0030 22420 24864
KOUFONISIAPRASINOS TRAVELKoufonissi, Koufonissi, Greece
Post Code: 84300
Phone: 0030 22850 71438
Fax: 0030 22850 74249
KYTHNOSGONIDAKIS ANTONIOSKythnos, Merihas, Greece
Post Code: 84006
Phone: 0030 22810 32345
Fax: 0030 22810 32245
LEROSLEROS TRAVELLeros, Lakki, Greece
Post Code: 85400
Phone: 0030 22470 24000
Fax: 0030 22470 28023
LIMNOSPRAVLIS TRAVELLimnos, Port of Myrina, Parissidos Street 5, Greece
Post Code: 81400
Phone: 0030 22540 24617
Fax: 0030 22540 24446
MILOSMILOS TRAVELMilos, Adamas Port, Greece
Post Code: 84801
Phone: 0030 22870 22000
Fax: 0030 22870 22688
PATMOSASTORIA TRAVELPatmos, Skala, Greece
Post Code: 85500
Phone: 0030 22470 31205
Fax: .
PATRAANEK PATRA PORT KIOSKPatra, New Terminal Station, South Patras Port , Greece
Post Code: 26100
Phone: 0030 2610 343655
Fax: 0030 2610 365533
EUROLINEPatras, Akti Dimaion 55, Greece
Post Code: 26333
Phone: 0030 2610 365533
Fax: 0030 2610 342672
RHODESRODOS FERRIES SERVICES/SKEVOS TRAVELRodos, 111, Amerikis Str., Greece
Post Code: 85100
Phone: 0030 22410 22461
Fax: 0030 22410 22354
RODOS FERRIES SERVICES/SKEVOS TRAVEL - PORT OFFICERodos, Akantia port, Greece
Post Code: 85100
Phone: 0030 22410 22461
Fax: 0030 22410 22354
SAMOS, KARLOVASSIDIAKOGEORGIOU DIMITRIOSKarlovasi, Port of Karlovasi, Greece
Post Code: 83200
Phone: 0030 22730 38031
Fax: 0030 22730 33695
SAMOS, VATHIBY SHIP TRAVELSamos, Themistokli Sofouli 5, Vathy, Greece
Post Code: 83100
Phone: 0030 22730 22118
Fax: 0030 22730 80447
SANTORINI (THIRA)PELICAN TRAVELSantorini, Main square of Fira, Greece
Post Code: 84700
Phone: 0030 22860 22220
Fax: 0030 22860 22570
PELICAN TRAVEL - HELLENIC SEAWAYS PORT KIOSKSantorini, Port of Athinios (opposite of the ferry\'s departure point), Greece
Post Code: 84700
Phone: 0030 22860 22220
Fax: 0030 22860 22570
SCHINOUSSACENTRAL TRAVEL AGENCYShinoussa, Shinoussa, Greece
Post Code: 84300
Phone: 0030 22850 71175
Fax: 0030 22850 71176
SIKINOSKOUNTOURIS TRAVELSikinos, Alopronoia, on the port of Sikinos , Greece
Post Code: 84010
Phone: 0030 22860 51232
Fax: 0030 22860 51168
SYMI, PORTSYMI TOURS TOURIST AND TRAVEL AGENCYSymi, Ypolohagou Menikidi, Paralia, Greece
Post Code: 85600
Phone: 0030 22460 71307
Fax: 0030 22460 70011
SYROSVASSILIKOSSyros, 10, Akti S. Papagou Str, Greece
Post Code: 84100
Phone: 0030 22810 84444
Fax: 0030 22810 86523
TINOSMALLIARIS TRAVELTinos, Pantanassis Square, Greece
Post Code: 84200
Phone: 0030 22830 24241
Fax: 0030 22830 24243
ITALY, ANCONAANEK ANCONA CENTRAL AGENCYAncona, Via XXIX Settembre 2/o / Piazza della Repubblica N.1, Italy
Post Code: 60122
Phone: 0039 07120 72346
Fax: 0039 07120 77904
ANEK ANCONA PORT AGENCYAncona, Nuova Stazione Marittima di Ancona, Via Einaudi 1, box no.4, Italy
Phone: 0039 07120 72275
Fax: 0039 07120 76387
ITALY, VENICEANEK VENICE CENTRAL OFFICEFusina, Venice, Fusina Ferry Terminal, Via dell Elettronica, Italy
Post Code: 30176
Phone: 0039 04152 86522
Fax: 0039 04124 19247
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Policies
Policy of the company
Cancellation Policy
Tickets may be cancelled or changed by the travel agency that issued them or at the competent port offices and head ticket offices of AEGEON PELAGOS.
High Season (16/12/22-08/01/23, 24/02/23, 27/02/23, 07/04/23-23/04/23, 01/06/23, 02/06/23, 05/06/23, 23/06/23-03/09/23):
- Up to 14 days before departure date: the tickets are 100% refundable or can be turned to open tickets.
- Up to 7 days before departure date: the tickets are 75% refundable or can be turned to open tickets.
- Up to 2 hours before departure: the tickets are 50% refundable or can be turned to open tickets.
- From 2 hours until the departure time: the tickets are 50% refundable and cannot be turned to open tickets.
- The company has no obligation to refund the tickets in case the cancellation is made during the last 2 hours before the departure or if passengers miss the trip.
For all other periods:
- Up to 1 hour before departure: the tickets are 100% refundable or can be turned to open tickets.
- From 1 hour until the departure time: the tickets are 50% refundable and cannot be turned to open tickets.
- The company has no obligation to refund the tickets in case the cancellations are made after the departure or if passengers miss the trip.
Passengers ticket conditionsApproved by the Hellenic Ministry of Mercantile Marine
The ticket is issued in the passengers name, is personal and non-transferable. It is valid only for the class and the trip for which it was issued.
The fare does not include catering.
Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, he/she is not entitled to a refund of the fare.
Children up to 4 years old travel free of charge and are not entitled to bed, while children over 4 and up to 10 years old pay a reduced fare and are entitled to bed.
The bearer of a full ticket is allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
In case of loss of the ticket, it will not be replaced nor the fare will be refunded. The shipping company is not responsible for any damage or loss of the passengers luggage that is under the personal care of him/her during the trip.
Jewelry, money and valuable objects may be delivered to the ships accounting office for safekeeping.
The shipping company will not be responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to force major.
It is forbidden to the passengers to carry explosives, inflammable, incendiary and dangerous in general materials.
The passengers are responsible for the observance of the Harbor, Sanitary and Custom regulations. The passengers should comply with the captains and the crew orders regarding the maintenance of order and the safety of the ship.
The passenger should address any complaint during the trip to the ships captain or first mate and after the arrival, to the shipping company or to the Harbor Authorities.
If for any reason the travel is cancelled due to the ships responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.Vehicle transport receipt conditions
Approved by the Hellenic Ministry of Mercantile Marine
The drivers are obligated to load and unload their vehicle.
The vehicles should be at the waiting for shipment area one (1) hour before departure and in any case on the time prescribed by the Port Regulation in force.
The driver is not entitled to refund of the fare if he is not in time for sailing, while if he states before sailing his intention not to ship his vehicle, he is entitled to a refund of half of the fare.
In case of loss of vehicle transport receipt, the fare is not refunded.
The vehicles passengers have to get out of them before their shipment aboard.
The passengers should carry with them objects that they need during the travel. After sailing the entrance to the vehicle station is forbidden.
The transportation of explosives, incendiary and dangerous in general materials is forbidden. The priority order is determined by the Port Regulations of each Harbor Authorities, where the vehicles are shipped.
Reviews
Aegeon Pelagos is rated 3.6 stars based on 5 users reviews.
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Clarasaid on2020-09-24
Really bad
No information at Piraeus Port concerning the boat. Every agency was closed (it was written on the email to arrive 1hour before the boat leaves to print the ticket in an agency.) At 7am no agency was opened at all no one was able to print our tickets and staff from the port and boat were unpleasant. The guy of the boat crew member did not want us to go on the ferry trip because we did not have tickets printed. He did not want to know anything about the confirmation of payment!!! Luckily another person of the crew staff did not agree with him, argued and the first guy finally printed our tickets in 30 seconds !!!
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Volodirsaid on2019-10-21
Great
[Translated from Russian]
This is my sea voyage. I really enjoyed the service on the ship. The staff is very conscientious and polite. The bar serves delicious coffee and frape. I recommend this company to everyone.
[Original text]
это мое морское путешествие. Мне очень понравилось обслуживание на корабле. Персонал работает очень добросовестно и вежливо. В баре готовят очень вкусный кофе и Фрапе . Всем рекомендую данную компанию. -
Teejaysaid on2018-04-16
Smooth ride from Fira to Heraklion
The ferry ride overall was smooth and without incident, however the departure time was delayed from 4am to 7pm that same day. So we spent one less day in a particular destination than we were supposed to. Luckily we didn't have prepaid plans that were lost, but it was still an inconvenience. Prices for food and drink were reasonable and the cabin was better than we expected.
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Palomasaid on2013-08-07
All was fantastic
I booked a cabin for two people for the night travel from Rhodes to Heraklion. All was fantastic! Thanks to this efficient company and to its staff.
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Dsk2012said on2012-06-05
All good except...
We took a ship from Rhodos to Santorini,operated by AEGEON PELAGOS, which was really good except for the reception and the treatment from two staffs, who were rude when I tried return a Wi-Fi voucher which was not working, this also happend with many others customers. Fortunately one of the staffs from the main office, inside the ship, solved the problem and I got the money back.
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